Shipping
At Keppet, we know you're keen to get your hobby supplies as quickly as possible. Every order is carefully packed and dispatched from Nottingham, UK, and we aim to provide a reliable service from the moment you place your order.
Order Processing
Right now we're a small business, so orders can typically be processed within 3 working days of being placed - but we strive to hit less than 24hrs.
Orders received on weekends or UK public holidays will be processed on the next working day.
During particularly busy periods, new product launches or seasonal holidays, dispatch may take slightly longer. If this happens, we'll keep you informed.
UK Delivery
We currently deliver throughout the United Kingdom.
Delivery options and costs are calculated at checkout based on your order.
Where possible, we use tracked delivery services to ensure your order can be followed from dispatch to delivery.
Delivery Times
Estimated delivery times are:
- Standard UK Delivery: 2–4 working days after dispatch
- Express Delivery (where available): 1–2 working days after dispatch
Please note that delivery times are estimates provided by our delivery partners and cannot be guaranteed.
Shipping Confirmation
Once your order has been dispatched, you'll receive a confirmation email.
Where tracking is available, your tracking information will be included so you can follow your parcel's journey.
Incorrect Delivery Information
Please ensure your delivery address is accurate when placing your order.
Keppet cannot accept responsibility for delays or additional delivery costs resulting from incorrect or incomplete address details provided at checkout.
Missing or Delayed Deliveries
If your order hasn't arrived within the expected delivery timeframe, please contact us and we'll investigate with the courier.
While we cannot guarantee courier delivery times, we'll always work with you to resolve any issues as quickly as possible.
Damaged Parcels
If your order arrives damaged, please contact us as soon as possible, ideally within 7 days of delivery.
Including photographs of the packaging and damaged item(s) will help us resolve the issue quickly.
Contact Us
If you have any questions about shipping or your order, we're always happy to help.
Email: support@keppet.co.uk
We aim to respond to all enquiries as quickly as possible during normal business hours.