Returns & Refunds

At Keppet, we want you to be completely happy with your purchase. If something isn't right, we'll do our best to put it right quickly and fairly.

30-Day Returns

If you've changed your mind, you can return most unused items within 30 days of receiving your order.

To be eligible for a return, items must be:

  • Unused and in their original condition.
  • Returned with all original packaging where applicable.
  • Suitable for resale.

Please contact us before returning your order so we can provide return instructions.

Your Right to Cancel

If you purchased from us online, you have the right to cancel your order under the Consumer Contracts Regulations.

You have 14 days from the day after receiving your order to let us know you wish to cancel, and a further 14 days to return the goods.

Returned items must be unused and in the same condition you received them.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, or we've sent the wrong item, please contact us as soon as possible, ideally within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Photographs where appropriate

We'll arrange a replacement, repair or full refund in accordance with your rights under the Consumer Rights Act 2015.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

Approved refunds will be processed to your original payment method, usually within 5–10 working days. Please note that it may take additional time for your bank or card provider to process the refund.

Return Postage

If you're returning an item because you've changed your mind, you'll be responsible for the cost of returning it.

If the item is faulty, damaged or supplied in error, Keppet will cover the reasonable cost of return postage or provide a prepaid return solution where appropriate.

Non-Returnable Items

Unless faulty, we cannot accept returns on:

  • Gift cards.
  • Products that have been opened, used or damaged after delivery.
  • Any items excluded from return under UK consumer legislation for hygiene or other legal reasons.

How to Start a Return

To request a return, please email us at support@keppet.co.uk within the applicable return period.

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return (for example, changed your mind, damaged, faulty or incorrect item)

We'll reply with instructions on how and where to return your item.

Please do not return products until you've received confirmation from us, as this helps us process your return as quickly as possible.

If your return is approved, we'll inspect the item once it's received and process any refund or replacement promptly. We'll keep you updated throughout the process.

Keppet is committed to treating customers fairly and in accordance with UK consumer law. Nothing in this policy affects your statutory rights.